DURHAM ELITE

Privacy Policy

Last updated: April 25, 2026

Durham Elite Property Management ("we", "us", or "our") respects your privacy. This policy explains what information we collect from website visitors and property management clients, how we use it, and what rights you have.

1. Information We Collect

We collect information you provide directly to us through our contact form, free rental analysis requests, owner portal, and tenant portal:

  • Name and contact information (email, phone number, mailing address)
  • Property details (address, type, current rent, ownership status)
  • Financial information needed for owner accounting (bank details for ACH disbursement, tax ID for 1099-MISC)
  • Tenant application data, screened through Equifax for credit, eviction history, and background checks
  • Communication history through phone, email, and portal messages
  • Website analytics (page views, referral sources) collected via standard cookies

2. How We Use Your Information

Information collected is used to:

  • Deliver property management services — rent collection, maintenance coordination, tenant screening, financial reporting, and lease enforcement
  • Communicate with you about your property, your tenants, and your account
  • Comply with North Carolina real estate licensing, fair housing, and tax-reporting requirements
  • Process tenant applications consistently against our published screening criteria (635 minimum credit, 55% maximum DTI, zero tolerance for prior evictions)
  • Send relevant updates about your property, the Triangle rental market, and our services

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to deliver services or comply with the law:

  • Service providers — Buildium for accounting and portal hosting, Equifax for tenant screening, Obligo for deposit-free leasing, vetted local contractors for maintenance work
  • Government and courts — when required for NC summary ejectment filings, tax reporting (1099-MISC), or compliance with North Carolina Real Estate Commission rules
  • Professional advisors — attorneys and accountants we engage on your behalf or our own

4. Tenant Screening and Fair Housing

Tenant applications are processed under the federal Fair Housing Act and North Carolina state additions. Screening criteria are applied consistently to every applicant — race, color, national origin, religion, sex, familial status, disability, and other protected classes are never factors in our decisions. Denied applicants receive a written rationale tied to a stated criterion and have the right to dispute the underlying credit data with Equifax directly.

5. Data Security

Sensitive financial and tenant data is stored in Buildium and Equifax systems that maintain industry-standard encryption and access controls. Our office systems are password-protected and access is limited to personnel who need it to perform their work.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of information not required for active management or legal compliance (some records, including tax filings and tenant-screening rationale, must be retained for required periods under NC law)
  • Opt out of non-essential marketing communications at any time by replying "unsubscribe" to any email

7. Cookies and Website Analytics

This website uses standard cookies for navigation, form submission, and analytics. You can disable cookies in your browser settings, though some site features may not work correctly without them.

8. Children's Privacy

Our services are intended for adult landlords, investors, and prospective tenants. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy as our services evolve or as required by law. The "Last updated" date at the top reflects the most recent change.

10. Contact Us

Questions about this Privacy Policy or about your data: